Your Selections 0

Returns Policy


Due to the nature of the products, we supply (size, weight, dimensions), and the delivery cost involved in certain cases, all returns should comply with the following conditions before a Credit Note can be processed. 

•    To validate a claim and for insurance purposes, all shortages and/or damages should be noted on the waybill / Invoice upon receiving the goods and reported via email within 

      48 hours of receiving the goods. 

•    Please supply proof of purchase, which consists of an original invoice.
•    The product must still be in its original, undamaged packaging and in a sellable condition.
•    The product should be inspected before installation, as no return will be accepted after installation.
•    A handling fee of 15% will be applicable on all returns.
•    The return date of goods must be within 30 days of purchase.
•    To exchange or replace an item - The item must first be returned to Plumb-it Online in its original undamaged packaging for inspection before an exchange can be approved.
•    Unfortunately, no returns on Special Ordered products.
•    A Delivery fee will be applicable for all returns on goods delivered.
•    Goods incorrectly delivered will be exchanged at no cost to the client.
•    When an order is canceled and a refund is requested before shipment, a 2.5% admin fee will apply. ( Not applicable to “Special Orders” )

Please contact us if you have any questions regarding our returns policy.