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Returns Policy


Plumb and Wood-It will gladly exchange your product if you are not completely satisfied.

All returns should comply with the following conditions before a Credit Note can be processed.

  • Proof of purchase, which consists of an original invoice.
  • The product still in original packaging and in a sellable condition.
  • The product should be inspected before installation, as no return will be accepted after installation.
  • A handling fee of 15% will be applicable on all returns.
  • The return date of goods must be within 60 days of purchase.
  • To exchange or replace a purchased item - The item must first be returned to Plumb-it Online in its original packaging for inspection before a credit note can be issued.
  • No returns on special ordered products.
  • To validate a claim and for insurance purposes, all shortages and/or damages should be reported within 48 hours from receiving the parcel
  • A Delivery fee will be applicable on all returns for goods delivered. Goods incorrectly delivered will be exchanged at no cost to the client.

Please contact us directly if you have any questions in this regard.