Due to the nature of the products, we supply (size, weight, dimensions), and the delivery cost involved in certain cases, all returns should comply with the following conditions before a Credit Note can be processed.
• To validate a claim and for insurance purposes, all shortages and/or damages should be noted on the waybill / Invoice upon receiving the goods and reported via email within 48 hours of receiving the goods. • Please supply proof of purchase, which consists of an original invoice. • The product must still be in its original, undamaged packaging and in a sellable condition. • The product should be inspected before installation, as no return will be accepted after installation. • A handling fee of 15% will be applicable on all returns. • The return date of goods must be within 30 days of purchase. • To exchange or replace an item - The item must first be returned to Plumb-it Online in its original undamaged packaging for inspection before an exchange can be approved. • Unfortunately, no returns on Special Ordered products. • A Delivery fee will be applicable for all returns on goods delivered. • Goods incorrectly delivered will be exchanged at no cost to the client.
Please contact us if you have any questions regarding our returns policy.