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Returns Policy


Due to the nature of the products we supply (size, weight, dimensions), and the delivery cost involved in certain cases, all returns should comply with the following conditions before a Credit Note can be processed. 

•    To validate a claim, and for insurance purposes, all shortages and/or damages should be reported within 48 hours of receiving the products. 
•    Please supply proof of purchase, which consists of an original invoice.
•    The product must still be in its original, undamaged packaging and in a sellable condition.
•    The product should be inspected before installation, as no return will be accepted after installation.
•    A handling fee of 15% will be applicable on all returns.
•    The return date of goods must be within 30 days of purchase.
•    To exchange or replace an item - The item must first be returned to Plumb-it Online in its original undamaged packaging for inspection before an exchange can be approved.
•    Unfortunately, no returns on Special Ordered products.
•    A Delivery fee will be applicable for all returns on goods delivered.
•    Goods incorrectly delivered will be exchanged at no cost to the client.

Please contact us if you have any questions regarding our returns policy.